Return / Exchange Policy
Kett Cosmetics is dedicated to a highest level of service and products available. If you are not satisfied with the products or equipment you purchased online through our web site we accept returns or exchanges for any Kett Cosmetics products upon receiving your items within 14 days of the PURCHASE DATE and ACCOMPANIED by its original receipt. When returning makeup, simply return the unused portion of the product and we will gladly refund the full amount of the purchase price of the product. When returning equipment, it is the sole responsibility of the customer to return the items in satisfactory condition via courier service with tracking number. We regret that we do not refund shipping costs with the return. If you prefer, you may exchange the product for other Kett Cosmetic products. When exchanging or returning items, please include the original packing slip noting the items being exchanged and listing any items that should be sent in exchange.
Please call 1300 230 882 if you have any questions in regard to returns and exchanges, as we will ensure the instructions and the use of the product are in accordance with our company's recommendations.
Any products purchased at one of our affiliate stores will have to be returned or exchanged at the place of purchase.
To ensure a timely refund to your account, please follow the return/exchange guidelines to ensure a high level of satisfaction and that Kett Cosmetics can continue to serve our customers needs.
GROUP WORKSHOP CANCELLATION POLICY
There is a $20.00 transaction fee for workshop cancellations. Cancellations must be made in writing and received more than 48 hours prior to the workshop date.
No refunds or credits will be issued for No Shows on the day of the workshop or for cancellations made within 48 hours of the workshop date.
Cancellations must be made in writing and include your full name and the invoice number emailed using the form on our contact us page.
PRIVATE WORKSHOP CANCELLATION POLICY
A refund of 50% of the private workshop fee will be issued for all cancellations made in writing and received less than 48 hours prior to the workshop date.
No refunds or credits will be issued for No Shows on the day of the workshop.